GENERAL CANCELLATION TERMS:
- A single hotel room for one night can be canceled free of charge 1 day before the date of arrival.
- Individual table reservations can be canceled free of charge up to 2 hours before the start of the reservation.
- On event days, table cancellations must be made in writing 48 hours prior to the booking date, unless otherwise stated in the booking confirmation. All non-refundable bookings will be charged. The cancellation fee is the price mentioned in connection with the event and the value of the reservation, however, always at least 30 € / person.
- In the cancellation terms, different agreements can be made separately in writing by agreement between the customer and Billnäsin Ruukki. These deviating agreements must always be made in writing by e-mail and recorded in the booking confirmation or order form sent via Billnäsin Ruukki.
- Items booked with a discount code are always charged the full product price, regardless of the time of cancellation.
GROUP RESERVATIONS:
If the whole reservation, or a part of the reservation is cancelled,
- when there are less than 30 days left until the beginning of the reservation period, cancellations free of charge.
- when there are 21-29 days left until the beginning of the reservation period, 25% of the price of the cancelled products or pre-ordered services will be charged.
- when there are 14-20 days left until the beginning of the reservation period, 50% of the price of the cancelled products or pre-ordered services will be charged.
- when there are 7-13 days left until the beginning of the reservation period, 75% of the price of the cancelled products or pre-ordered services will be charged.
- when there are 0-6 days left until the beginning of the reservation period, 100% of the price of the cancelled products or pre-ordered services will be charged.
RESERVATIONS in Iso paja, Valkoinen Sali, Ylänikkari ja Piippu:
If the whole reservation, or a part of the reservation is cancelled,
- when there are less than 60 days left until the beginning of the reservation period, cancellations free of charge.
- when there are 59-45 days left until the beginning of the reservation period, 25% of the price of the cancelled products or pre-ordered services will be charged.
- when there are 44-30 days left until the beginning of the reservation period, 50% of the price of the cancelled products or pre-ordered services will be charged.
- when there are 29-15 days left until the beginning of the reservation period, 75% of the price of the cancelled products or pre-ordered services will be charged.
- when there are 14-0 days left until the beginning of the reservation period, 100% of the price of the cancelled products or pre-ordered services will be charged.